Aprendizados com o fracassoEmpreendedores não compartilham muito seus fracassos, embora eles sejam muito mais frequentes que o sucesso.Nov 7Nov 7
How many times did you want to quit?Last Sunday (Oct 23) giving up crossed my mind several times. After 5 years without any serious biking, I went for a 19 KM (12 miles)…Oct 25, 2022Oct 25, 2022
Starlink’s global pricing masterclass.This week Starlink (SpaceX’s satellite internet arm) gave a masterclass to many global companies with a simple e-mail.Aug 25, 2022Aug 25, 2022
How to thrive in a job interviewThroughout my career, I have hired hundreds of people and seen all sorts of candidates showing up in front of me. But today I don’t want to…Dec 8, 2021Dec 8, 2021
Recruiting at the Steakhouse [Tales of a Country ManagerOne of the most important jobs of a Country Manager is to hire people. What I've learned over the years is that you shouldn't rely only on…Dec 2, 2021Dec 2, 2021
What Customer Support can teach Product Managers?That was the subject of a podcast I recorded recently, available on Spotify in Portuguese.Dec 1, 2021Dec 1, 2021
How I got the CM role at GoDaddy [Tales of a Country Manager]I have been very intentional about how I manage my career in the last fifteen years at least. Since I started to understand what I wanted…Nov 30, 2021Nov 30, 2021
What does a Country Manager do? [Tales of a Country Manager]It was Thanksgiving Day and I’m reflecting on my career. Being on a short sabbatical brought me this reflection, I guess. Doing a…Nov 29, 2021Nov 29, 2021
Purpose-Driven CustomersToday, eight in 10 consumers say purpose is at least as important to them as CX — according to Accenture's Generation Purpose Report.Nov 26, 2021Nov 26, 2021
Rethinking Customer JourneyStop trying to fit customers into your product journey, think about how to fit your product into their journey instead. Your customer's…Nov 26, 2021Nov 26, 2021
![What does a Country Manager do? [Tales of a Country Manager]](https://miro.medium.com/v2/resize:fill:160:106/1*eLhXleqfAPaOc76fiNO_1A.jpeg)
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