Cris MendesHow many times did you want to quit?Last Sunday (Oct 23) giving up crossed my mind several times. After 5 years without any serious biking, I went for a 19 KM (12 miles)…2 min read·Oct 25, 2022----
Cris MendesStarlink’s global pricing masterclass.This week Starlink (SpaceX’s satellite internet arm) gave a masterclass to many global companies with a simple e-mail.2 min read·Aug 25, 2022----
Cris MendesHow to thrive in a job interviewThroughout my career, I have hired hundreds of people and seen all sorts of candidates showing up in front of me. But today I don’t want to…5 min read·Dec 8, 2021----
Cris MendesRecruiting at the Steakhouse [Tales of a Country ManagerOne of the most important jobs of a Country Manager is to hire people. What I've learned over the years is that you shouldn't rely only on…3 min read·Dec 2, 2021----
Cris MendesWhat Customer Support can teach Product Managers?That was the subject of a podcast I recorded recently, available on Spotify in Portuguese.1 min read·Dec 1, 2021----
Cris MendesHow I got the CM role at GoDaddy [Tales of a Country Manager]I have been very intentional about how I manage my career in the last fifteen years at least. Since I started to understand what I wanted…3 min read·Nov 30, 2021----
Cris MendesWhat does a Country Manager do? [Tales of a Country Manager]It was Thanksgiving Day and I’m reflecting on my career. Being on a short sabbatical brought me this reflection, I guess. Doing a…2 min read·Nov 29, 2021----
Cris MendesPurpose-Driven CustomersToday, eight in 10 consumers say purpose is at least as important to them as CX — according to Accenture's Generation Purpose Report.1 min read·Nov 26, 2021----
Cris MendesRethinking Customer JourneyStop trying to fit customers into your product journey, think about how to fit your product into their journey instead. Your customer's…1 min read·Nov 26, 2021----
Cris MendesChaordic OrganizationsRecently when speaking to an executive, from one of the largest global ecommerce players, she told me that one of the major strengths of…2 min read·Sep 1, 2021----